PromoCall provides nearshore seat leasing and BPO infrastructure in Tijuana, Mexico for U.S. businesses and BPO operators who need fully equipped, secure, and immediately operational call center space — without the cost, complexity, or time required to build their own facility.
Our Infrastructure Hub offers private, enterprise-grade workstations, redundant high-speed connectivity, IT and technical support, compliance-ready security systems, and on-site facility management. Whether you need 5 seats or 50, your team can be operational within days — not months.
Since 2013, PromoCall has supported U.S. companies looking to expand nearshore operations quickly, cost-effectively, and with full operational control from day one.
U.S. businesses and BPO operators decide to expand into Mexico expecting a straightforward process — only to discover that setting up a compliant, fully operational call center facility from scratch takes 6 to 12 months, significant capital investment, and ongoing facility management that pulls resources away from running the actual business.
From securing commercial lease agreements and navigating local labor and building regulations, to sourcing enterprise-grade internet infrastructure, installing security systems, and managing IT setup — building your own call center office in Tijuana requires expertise, time, and financial commitment most growing businesses simply cannot afford to front.
PromoCall’s seat leasing model eliminates all of that. We have already built, equipped, and certified the infrastructure — so you can walk in, plug in, and start operating.
Call center seat leasing — also known as BYOT (Bring Your Own Team) outsourcing — is a model where a U.S. business or BPO operator rents fully equipped, ready-to-use workstations inside an established call center facility, then places their own agents or management team in those seats.
Unlike traditional BPO outsourcing where the vendor manages both the space and the people, seat leasing gives you full control over hiring, training, management, and operations — while PromoCall provides the physical space, infrastructure, IT support, compliance environment, and facility management.
PromoCall’s Infrastructure Hub in Tijuana, Mexico is purpose-built for professional call center operations — with enterprise-grade technology, redundant connectivity, compliance-ready security, and on-site operational support included with every seat.
Our seat leasing onboarding process is designed to get your team operational as quickly as possible. We have refined this process over 10+ years of supporting U.S. businesses entering the Tijuana nearshore market.
We begin with a detailed consultation to understand your operational requirements: how many seats you need, your technology stack and platform requirements, your compliance needs (HIPAA, PCI, SOC), team size and growth projections, and your preferred start timeline. Based on this assessment, we prepare a customized seat leasing proposal with clear pricing, included services, and available start dates.
Once your seat leasing agreement is confirmed, our IT team configures each workstation to your specifications — including operating system setup, software installation, VoIP platform configuration, CRM and tools access setup, and network security configuration. Hardware is tested, connectivity is verified, and everything is ready before your team arrives. For clients with specific compliance requirements, we complete a security and compliance review during this phase.
Your agents and management team arrive to a fully operational workspace. PromoCall's on-site support staff provides a facility orientation covering security procedures, IT support contacts, operational policies, emergency procedures, and access protocols. Your team is briefed, badged, and working — typically within 24–48 hours of arrival.
After launch, PromoCall provides continuous IT support, facility management, and infrastructure maintenance. As your operational needs grow, we can add seats with minimal lead time — typically within 3–5 business days for standard seat additions. Regular check-ins with our operations team ensure that infrastructure performance, security compliance, and facility standards are consistently maintained.
Every seat leased at PromoCall’s Tijuana facility comes fully equipped and operational. There are no hidden setup fees, no infrastructure procurement delays, and no additional costs for standard inclusions. Your team arrives and starts working.
Each seat includes a fully configured professional workstation with a computer, dual monitors where applicable, a headset, keyboard, and mouse — all maintained and replaced by PromoCall. You do not need to source, ship, or manage any hardware.
Our facility operates on enterprise-grade fiber internet with multiple redundant ISP connections and automatic failover to ensure continuous uptime. Connectivity issues that plague lower-quality facilities are eliminated by design. All internet infrastructure supports high-volume VoIP, cloud platforms, CRM systems, and data-intensive call center applications.
Our infrastructure hub is equipped with professional VoIP telephony infrastructure compatible with most major cloud phone platforms including RingCentral, Twilio, Five9, Genesys, 8x8, NICE CXone, and Avaya. Your team can use their existing phone platform without infrastructure changes.
On-site IT support is included with all seat leasing engagements. Our technical team provides hardware troubleshooting, system configuration, software installation support, network issue resolution, and platform onboarding assistance — so your operational team never loses productivity waiting on IT.
Our facility operates under enterprise-grade physical security standards including biometric and keycard access control, 24/7 CCTV monitoring, secure server room access, and clean desk policy enforcement. Security standards are aligned with HIPAA, PCI DSS, and SOC compliance requirements — essential for clients handling sensitive customer or financial data.
PromoCall's Infrastructure Hub maintains UPS (uninterruptible power supply) systems and backup generator capacity to ensure uninterrupted operations during power fluctuations or outages — a critical requirement for 24/7 and high-volume call center environments.
Daily facility maintenance, cleaning, and common area management are fully handled by PromoCall. Your management team focuses entirely on operations and performance — not facilities.
PromoCall provides on-site operational support staff who assist with facility coordination, HR compliance, local vendor management, and day-to-day operational needs — giving businesses without a local team in Mexico the support they need to operate independently.
Our seat leasing model is purpose-built for businesses that want the cost and talent advantages of operating in Mexico — with their own management and team — but without the time, capital, and complexity of building a facility from scratch.
U.S. Companies Expanding Into Mexico Growing U.S. businesses that want to hire bilingual agents directly, manage their own team, and maintain full operational control while reducing labor and overhead costs. Seat leasing in Tijuana allows direct expansion without needing to establish a legal entity, sign a long-term commercial lease, or manage a local facility.
BPO Operators Entering the Tijuana Market BPO companies that have won a client contract requiring nearshore capacity but do not yet have their own facility in Tijuana. PromoCall's seat leasing model allows BPO operators to deploy seats immediately and fulfill client requirements while building their own long-term infrastructure.
Businesses Testing the Nearshore Model Companies considering a larger nearshore investment but wanting to validate operational performance, agent quality, and cost savings before committing to a full facility build. Seat leasing provides a low-risk entry point with flexible terms and no long-term infrastructure commitment.
Companies Scaling Faster Than Their Current Facility Allows Established nearshore operations that are growing faster than their current office capacity. PromoCall's Infrastructure Hub provides overflow seat capacity with enterprise-grade standards — allowing rapid team scaling without emergency facility expansion.
Location matters in nearshore outsourcing — and Tijuana, Mexico offers a combination of advantages that no other nearshore market can fully replicate for U.S.-based businesses.
Tijuana sits directly on the U.S.-Mexico border, adjacent to San Diego, California. This means U.S. business owners and operations managers can fly or drive to the facility within hours — not days. Daily oversight, on-site management visits, and direct team interaction are genuinely practical in Tijuana in a way that is simply impossible with offshore operations in Asia or Eastern Europe.
Tijuana also has a large, established bilingual workforce with strong English proficiency, a professional call center culture developed over two decades, and labor costs 50–70% lower than equivalent U.S. markets — giving U.S. businesses a significant cost advantage without sacrificing communication quality or cultural alignment.
PromoCall has operated in Tijuana since 2013 — more than a decade of building, managing, and refining call center infrastructure for U.S. business clients. We are not a commercial real estate company offering spare office space — we are an operational BPO company that has built our infrastructure to support professional, high-volume call center operations from day one.
Our facility was designed specifically for the compliance, connectivity, and operational requirements of U.S. businesses running customer service, sales, back office, and data-sensitive operations. Every system, process, and support structure in our Infrastructure Hub is built around one purpose: making sure your team can operate at full capacity, every day, without infrastructure becoming a problem.
When you lease seats at PromoCall, you are not just renting a desk. You are getting a decade of nearshore operational experience, an on-site support team, enterprise-grade infrastructure, and a facility that is already trusted by U.S. companies across multiple industries.
Stop waiting months to build your own facility. PromoCall’s seat leasing solution in Tijuana, Mexico gives your team a fully equipped, secure, and immediately operational call center workspace — at a fraction of the cost and time of a self-build.
Whether you need 5 seats or 50, we can have your infrastructure ready in days. Contact us today to get a custom seat leasing quote and availability confirmation for your team.
Seat leasing pricing at PromoCall depends on the number of seats required, the lease term length, and any additional infrastructure or compliance requirements specific to your operation. Our nearshore seat leasing rates are significantly lower than commercial office lease costs in U.S. markets — and include workstations, internet, IT support, security systems, facility management, and on-site operational support in a single monthly cost. Contact us for a custom quote based on your seat count and requirements.
We accommodate both small and large seat leasing engagements. Whether you are starting with 5 seats to pilot a nearshore operation or deploying 50+ seats for a full BPO team, PromoCall’s Infrastructure Hub is built to support flexible team sizes. Contact us to confirm current availability and discuss your specific requirements.
Most seat leasing clients are fully operational within 3–7 business days of signing their agreement. Our IT team configures your workstations, sets up your platforms and connectivity, completes security configuration, and has your workspace ready before your team arrives. The timeline may vary slightly for clients with specific compliance or custom infrastructure requirements.
Yes. Our infrastructure is platform-agnostic. You can run your own CRM, VoIP system, workforce management platform, and any other software tools your team uses. Our IT team will assist with platform configuration and integration during setup. We are compatible with all major cloud call center platforms including Salesforce, HubSpot, RingCentral, Twilio, Five9, Genesys, NICE CXone, and 8×8.
Yes. PromoCall’s Infrastructure Hub operates under security and compliance standards aligned with HIPAA, PCI DSS, and SOC operational requirements. This includes biometric and keycard access controls, 24/7 CCTV monitoring, secure server room infrastructure, clean desk enforcement, and network segmentation. If your operation handles protected health information or payment card data, we can walk you through our compliance environment in detail during the consultation.
Traditional BPO outsourcing means the vendor — like PromoCall — manages both the space and the people, providing agents, supervisors, and operational management as a service. Seat leasing is different: you bring your own team, hire your own agents, and manage your own operations — PromoCall provides only the infrastructure, facility, and support. Seat leasing gives you full control over hiring standards, training, management style, and operational procedures, while eliminating the burden of building and managing your own facility in Mexico.
PromoCall helps U.S. businesses and BPO operators establish and scale nearshore operations in Tijuana, Mexico through seat leasing, fully managed BPO services, lead generation, customer service, back office support, and appointment setting.
Our Infrastructure Hub is ready to support your team immediately — with enterprise-grade infrastructure, compliance-ready security, and on-site operational support included.
PromoCall operates a purpose-built nearshore BPO Infrastructure Hub in Tijuana, Mexico — minutes from the San Diego border. We provide seat leasing, fully managed BPO outsourcing, lead generation, customer service, and back office support for U.S. businesses seeking scalable, cost-effective nearshore operations with enterprise-grade infrastructure and full compliance support.
