One team that handles customers in both English and Spanish, with no separate vendors and no translation gaps. PromoCall provides bilingual agents and runs recruitment, HR, payroll, and compliant infrastructure, so you keep control of your customer experience.
Agents who grew up with Spanish and communicate naturally in English, so customers get real conversation instead of scripted translation.
Tijuana’s border location means our agents understand U.S. customer expectations and the cultural context of Spanish-speaking customers. That affects tone, trust, and resolution rates.
No handoffs between an English vendor and a Spanish vendor. Customers switch languages mid-call if they want to, and the agent keeps up.
Bilingual talent is expensive and hard to retain in the U.S. A nearshore team brings that cost down significantly.
Hiring bilingual agents in the U.S. usually carries a pay premium, and the talent pool is thin in many markets. Here’s how the two models compare.
Most companies cut total bilingual support costs by up to 60% after moving to a Tijuana nearshore team, and they get a bigger talent pool to hire from.
Every agent is screened for language fluency and communication skills, then trained on your products, scripts, and quality standards.
While we do not provide industry-specific services, our infrastructure and bilingual workforce support companies across multiple sectors. We provide the operational backbone — you bring the industry expertise.
Secure, compliant infrastructure capable of supporting financial service providers with strict regulatory requirements.
Facilities and workforce prepared to operate within HIPAA-conscious and compliance-driven environments.
Customer support, lead qualification, and follow-up services for automotive sales organizations.
Bilingual support teams ideal for order processing, customer service, and retention operations.
Scalable outbound and inbound support for appointment setting and dispatch coordination.
We establish operational scope, finalize legal structure under our shelter model, and define hiring requirements.
We begin bilingual agent recruitment, screening, onboarding, and HR documentation processing.
Workstations, telecom systems, security protocols, and IT integrations are implemented and tested.
Your leadership team conducts performance training while we finalize compliance and operational supervision — preparing for launch.
Agents are screened for both languages before hiring, and we test spoken fluency, comprehension, and communication style. You can listen to sample calls during onboarding.
Yes. Agents are fluent in both, so customers can switch languages mid-conversation without a transfer.
We support phone, chat, and email in both languages.
No. This page covers fully managed bilingual support for your customers. The staffing service is for companies that want to build their own dedicated Spanish-speaking team.
Through call monitoring, QA scoring, and coaching in both languages, plus clear KPIs we report to you regularly.
Most teams launch within 30 days.
Tell us about your current operation, team size, and growth goals. Our team will prepare a custom cost-savings analysis and implementation roadmap tailored to your organization.
PromoCall Is Your Best Option For Nearshore Call Center Services. Unlock your business potential with Promocall’s turnkey solutions – lead qualification, collections, customer service and more. Access to top-skilled agents and a prime location.
